KBA-02020    Last Updated: 03/16/2011 Print article Print this article

Why was I charged $4.99 for AOL System Mechanic/Search and Recover service? Who do I contact about this?

This article applies to:
  • Search and Recover 4
  • Search and Recover 5
  • System Mechanic 10
  • System Mechanic 8
  • System Mechanic 9

Question

Why was I charged $4.99 for AOL System Mechanic/Search and Recover service? Who do I contact about this?

Answer

This is a service offered through AOL Product Central to its customers, which grants ongoing access to iolo technologies' System Mechanic and Search and Recover products.

If you have questions about these charges, you can use any of the following methods to contact AOL:

  • Login to your account management area on http://aolproductcentral.aol.com/ and click My Account.
  • Contact AOL by email at support@aolproductcentral.com and their customer care team will follow up directly.
  • Contact AOL’s billing voicemail box and leave a message.

    AOL US: 866-485-9217
    AOL UK: call 0808-234-9279


If you would like to cancel your service:

  1. Go to AOL Keyword: Product Central or http://aolproductcentral.aol.com
  2. Click on My Account in the upper right hand corner.
  3. If prompted to sign in, do so using your AOL screen name and password
  4. You will then be brought to the My Services tab. Click on System Mechanic.
  5. Click Cancel Service
  6. Click Cancel Service again to confirm.


For further information and product details, visit the System Mechanic offer page at the AOL Product Central website.

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