Customer Care Knowledge Base Index

The Customer Care Knowledge Base Index allows you to browse for Knowledge Base articles by topic. Select a topic below to start. Each topic will display a list of sub-topics, or a list of articles found within that topic. You may search our online Knowledge Base by keywords or article number by clicking the "Find Answers" tab.

 

Search and Recover

There are 75 articles listed in this topic. To view an article, click the title.

Frequent Questions

Frequently asked questions Can I create a disk image with Search and Recover and run it from rewritable CD or DVD media?
Frequently asked questions Can I install iolo products in a virtual Windows environment?
Frequently asked questions Can I still use my iolo product after my subscription has expired?
Frequently asked questions Do iolo products recognize Windows XP Firewall as a valid security solution?
Frequently asked questions How do I install my product on a second or third computer?
Frequently asked questions How do I move my iolo product from an old computer to a new computer?
Frequently asked questions How do I obtain a free upgrade to Search and Recover 5?
Frequently asked questions How do I renew or extend my product subscription?
Frequently asked questions How to permanently delete a file found by Search and Recover
Frequently asked questions I am using two or more monitors. Why is my iolo product not displaying on one of my monitors?
Frequently asked questions I did not register my iolo technologies product at iolo’s Web site, and I have lost my licensing information. What do I do?
Frequently asked questions I have installed my iolo product on multiple PCs. Will I need to renew each installation separately?
Frequently asked questions I obtained a trial of System Mechanic or Search and Recover through McAfee and want to cancel the subscription. What should I do?
Frequently asked questions I ordered a physical copy of my product from the iolo website. Why did it not arrive with an Activation Key?
Frequently asked questions If I have System Mechanic Professional installed, do I have to uninstall it before installing Search and Recover?
Frequently asked questions Is Search and Recover compatible with Windows Vista?
Frequently asked questions What are the minimum system requirements for Search and Recover™ 3?
Frequently asked questions What iolo products are compatible with Windows 7?
Frequently asked questions What iolo products are compatible with Windows Vista?
Frequently asked questions What is a subscription license?
Frequently asked questions What is included in the packaging with my iolo technologies product?
Frequently asked questions What is iolo technologies’ product return policy?
Frequently asked questions What versions of Windows does Search and Recover support?
Frequently asked questions Where does Search and Recover™ back up the Microsoft® Outlook e-mail database prior to data recovery?
Frequently asked questions Which e-mail clients does Search and Recover™ 4 support?
Frequently asked questions Why am I unable to preview some of the images/music/movies/etc., found by Search and Recover™?
Frequently asked questions Why can't I register my iolo software?
Frequently asked questions Why does an antivirus or anti-spyware application detect an iolo product as an infection?
Frequently asked questions Why is my old download manager downloading a new version of the software?
Frequently asked questions Why was I charged $4.99 for an AOL System Mechanic/Search and Recover subscription service? Who do I contact about this?

General Information

Article A Conceptual Overview of Data Recovery
Article About Search and Recover™ Drive Images and Virtual Drives
Article Creating a virtual drive as a sparse image file in Search and Recover 4®
Article Download your software from iolo technologies
Article Downloading and licensing information for previously purchased iolo technologies' products
Article How to use the File Terminator context menu feature in Search and Recover 4
Article Information regarding iolo technologies products and discontinued operating systems.
Article iolo technologies software and 64-bit compatibility
Article Licensing iolo technologies’ products on multiple computers
Article Search and Recover minimum system requirements
Article Search and Recover resources for users of Windows 98/ME
Article Updating to the latest version of an iolo technologies product
Article What file formats and devices does Search and Recover support?
Article What is the Search and Recover SmartScan option, and what does it do?

Knowledge Base Article With Summary


Knowledge Base Article Without Summary


Step-by-step Tutorials

Tutorial Creating and mounting a virtual CD/DVD drive in Search and Recover
Tutorial Enabling or Disabling Search and Recover's File Terminator
Tutorial How to configure the Search and Recover File Recovery Options
Tutorial How to create disk images with Search and Recover 4®
Tutorial How to create disk images with Search and Recover 5
Tutorial How to perform a thorough uninstall of Search and Recover
Tutorial How to perform a TotalRecovery with Search and Recover
Tutorial How to use the File Terminator context menu feature in Search and Recover 5
Tutorial How to use the Search and Recover™ 4 Recover Deleted Files wizard
Tutorial iolo technologies’ technical support department has requested that I send them a screenshot for additional troubleshooting purposes. How do I accomplish this?
Tutorial Obtaining the latest updates for Search and Recover 4
Tutorial Recovering deleted E-mail from Mozilla Thunderbird® using Search and Recover 4®
Tutorial Recovering deleted E-mail from Mozilla Thunderbird® using Search and Recover 5®
Tutorial Recovering deleted E-mail from Netscape® using Search and Recover 4®
Tutorial Recovering deleted E-mail from Outlook Express® using Search and Recover
Tutorial Recovering deleted E-mail from Outlook® using Search and Recover 4®
Tutorial Recovering deleted E-mail from Qualcomm Eudora® using Search and Recover 4®
Tutorial Recovering deleted files from a CD, CDRW, DVD or DVDRW with Search and Recover
Tutorial Recovering deleted files from a CD, CDRW, DVD or DVDRW with Search and Recover
Tutorial Running the Search and Recover File Recovery Wizard without an Internet connection
Tutorial Search and Recover 5 Recover Deleted Files wizard
Tutorial Uninstalling an iolo product from Windows Vista

Search for Knowledge Base articles within "Search and Recover" by entering your search phrase in the space provided below and clicking Find.