Customer Care Knowledge Base Index

The Customer Care Knowledge Base Index allows you to browse for Knowledge Base articles by topic. Select a topic below to start. Each topic will display a list of sub-topics, or a list of articles found within that topic. You may search our online Knowledge Base by keywords or article number by clicking the "Find Answers" tab.

 

System Mechanic 7

There are 74 articles listed in this topic. To view an article, click the title.

Frequent Questions

Frequently asked questions Can I automatically schedule tools to run in System Mechanic?
Frequently asked questions Can I change the location of where System Mechanic saves Windows registry backups?
Frequently asked questions Can I use System Shield Internet Security on a PC with System Mechanic or System Mechanic Professional installed?
Frequently asked questions Can System Mechanic defragment a RAID hard drive system?
Frequently asked questions Does System Mechanic detect both hardware and software firewalls?
Frequently asked questions Does System Mechanic still include a pop-up blocker?
Frequently asked questions How can I exclude cookies from being removed by System Mechanic?
Frequently asked questions How can I exclude items from being removed by tools in System Mechanic?
Frequently asked questions How do I add a process to the allowed list of System Mechanic’s Process Guard?
Frequently asked questions How do I add a Windows startup process to the allowed list of System Mechanic’s Startup Guard?
Frequently asked questions How do I open the main screen of iolo AntiVirus?
Frequently asked questions How do I relocate programs on my computer using System Mechanic?
Frequently asked questions How do I remove a blocked process from System Mechanic's Process Guard?
Frequently asked questions How do I remove a blocked Windows startup process from System Mechanic's Startup Guard?
Frequently asked questions How do I stop System Mechanic from sending me ActiveCare reports by email?
Frequently asked questions How do I undo changes made to the system by System Mechanic® 7
Frequently asked questions How do I uninstall programs from my computer using System Mechanic?
Frequently asked questions How to use the System Mechanic Process Manager tool to create and view a running process report
Frequently asked questions I did not register my iolo technologies product at iolo’s Web site, and I have lost my licensing information. What do I do?
Frequently asked questions I have uninstalled System Mechanic but I still have the Incinerator icon on my desktop, how do I remove it?
Frequently asked questions Is System Mechanic compatible with Folder Lock?
Frequently asked questions What iolo products are compatible with Windows Vista?
Frequently asked questions What is SMSystemAnalyzer.exe?
Frequently asked questions What is the difference between System Mechanic and System Mechanic Professional?
Frequently asked questions What's new in System Mechanic 7 and System Mechanic Professional 7?
Frequently asked questions Why can't I register my iolo software?
Frequently asked questions Why does an antivirus or anti-spyware application detect an iolo product as an infection?
Frequently asked questions Why does System Mechanic® not recognize the individual exclusions I have created for a specific tool when I run a Power Tool that is a combination of that tool and several others?
Frequently asked questions Why does System Mechanic's Remove Internet Debris tool change my system clock?
Frequently asked questions Why was I charged $4.99 for an AOL System Mechanic/Search and Recover subscription service? Who do I contact about this?

General Information


Knowledge Base Article With Summary

Knowledge base article After installing System Mechanic, or ZoneAlarm, my PC displays the following message and then reboots, "Winlogon.exe application error - The instruction at xxxxxxxxxx referenced memory at xxxxxxxxxx the memory could not be written."
Knowledge base article How to exclude items from the System Mechanic® Junk File Removal tool
Knowledge base article I am having a problem with the licensing information issued to me by Zone Labs
Knowledge base article I am having trouble entering my User ID and Serial Number into an iolo product
Knowledge base article I am having trouble using my Norton GoBack software after running System Mechanic.
Knowledge base article I am receiving the message, "SysMech7.exe has stopped working"
Knowledge base article I purchased the French version of System Mechanic and lost my product CD
Knowledge base article I purchased the French version of System Mechanic and my CD is defective
Knowledge base article I uninstalled System Mechanic 7 and no longer have an Internet connection
Knowledge base article My hard drive is not being detected after booting to the DriveScrubber boot disk.
Knowledge base article My iolo product's buttons do not display properly or are missing. What can I do?
Knowledge base article Starting System Mechanic generates a dialog box stating, “In order to finish System Mechanic installation or update, the system must be restarted”
Knowledge base article System Mechanic is generating socket errors when connecting to the Internet
Knowledge base article System Mechanic is unable to repair a "Trusted Publisher listed as "" (not listed)" security vulnerability
Knowledge base article When I attempt to use certain tools in System Mechanic I receive the following message, "Unable to locate the processor performance object"
Knowledge base article When I start my iolo technologies’ product, I receive a message stating, “This license is disabled.” How do I proceed?
Knowledge base article While using System Mechanic I receive the error message, "There Is No Disk in the Drive. Please Insert a Disk into Drive."

Step-by-step Tutorials

Tutorial Disabling ActiveCare Functionality in System Mechanic
Tutorial Disabling boot-time registry compacting in System Mechanic 7
Tutorial Disabling boot-time registry defragmentation in System Mechanic
Tutorial Disabling System Mechanic's SafetyNet features
Tutorial Excluding an item from the System Mechanic Spython tool
Tutorial Excluding items and customizing options in System Mechanic's Remove Internet Debris tool.
Tutorial Excluding items from the System Mechanic Registry Optimizer
Tutorial How to install System Mechanic 8
Tutorial How to install System Mechanic® 7 from the CD
Tutorial Installing System Guard, System Mechanic's Automatic System Defense tool
Tutorial iolo technologies’ technical support department has requested that I send them a screenshot for additional troubleshooting purposes. How do I accomplish this?
Tutorial Optimizing Windows startup with System Mechanic
Tutorial Removing Duplicate Files in System Mechanic
Tutorial Uninstalling an application not listed in "Add or remove programs" with System Mechanic
Tutorial Uninstalling an application not listed in "Add or remove programs" with System Mechanic
Tutorial Uninstalling System Guard, System Mechanic's Automatic System Defense tool
Tutorial Updating to the latest version of System Mechanic 7
Tutorial Using System Mechanic to create a Drive Medic disaster recovery CD