Customer Care Knowledge Base Index

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System Mechanic 7 Professional

There are 95 articles listed in this topic. To view an article, click the title.

Frequent Questions

Frequently asked questions Can I automatically schedule tools to run in System Mechanic?
Frequently asked questions Can I change the location of where System Mechanic saves Windows registry backups?
Frequently asked questions Can I use System Mechanic 7 Professional with NVIDIA ActiveArmor/NVFirewall?
Frequently asked questions Can I use System Shield Internet Security on a PC with System Mechanic or System Mechanic Professional installed?
Frequently asked questions Can System Mechanic defragment a RAID hard drive system?
Frequently asked questions Does System Mechanic detect both hardware and software firewalls?
Frequently asked questions Does System Mechanic still include a pop-up blocker?
Frequently asked questions How can I exclude cookies from being removed by System Mechanic?
Frequently asked questions How can I exclude items from being removed by tools in System Mechanic?
Frequently asked questions How do I add a process to the allowed list of System Mechanic’s Process Guard?
Frequently asked questions How do I add a Windows startup process to the allowed list of System Mechanic’s Startup Guard?
Frequently asked questions How do I open the main screen of iolo AntiVirus?
Frequently asked questions How do I open the main screen of iolo Personal Firewall?
Frequently asked questions How do I relocate programs on my computer using System Mechanic?
Frequently asked questions How do I remove a blocked process from System Mechanic's Process Guard?
Frequently asked questions How do I remove a blocked Windows startup process from System Mechanic's Startup Guard?
Frequently asked questions How do I stop System Mechanic from sending me ActiveCare reports by email?
Frequently asked questions How do I undo changes made to the system by System Mechanic® 7
Frequently asked questions How do I uninstall programs from my computer using System Mechanic?
Frequently asked questions How long will my licensing last for System Mechanic Professional's iolo AntiVirus, and iolo Personal Firewall components?
Frequently asked questions How to license the System Mechanic® 7 Professional antivirus and firewall components
Frequently asked questions How to use the System Mechanic Process Manager tool to create and view a running process report
Frequently asked questions I did not register my iolo technologies product at iolo’s Web site, and I have lost my licensing information. What do I do?
Frequently asked questions I have uninstalled System Mechanic but I still have the Incinerator icon on my desktop, how do I remove it?
Frequently asked questions If I have System Mechanic Professional installed, do I have to uninstall it before installing Search and Recover?
Frequently asked questions Is System Mechanic compatible with Folder Lock?
Frequently asked questions What iolo products are compatible with Windows Vista?
Frequently asked questions What is SMSystemAnalyzer.exe?
Frequently asked questions What is the difference between System Mechanic and System Mechanic Professional?
Frequently asked questions What's new in System Mechanic 7 and System Mechanic Professional 7?
Frequently asked questions Why can't I register my iolo software?
Frequently asked questions Why does an antivirus or anti-spyware application detect an iolo product as an infection?
Frequently asked questions Why does System Mechanic® not recognize the individual exclusions I have created for a specific tool when I run a Power Tool that is a combination of that tool and several others?

General Information

Article Comparing the Internet speed test results of System Mechanic
Article How to perform a thorough uninstall of System Mechanic 7 Professional®
Article Information regarding iolo technologies products and discontinued operating systems.
Article iolo AntiVirus and iolo Personal Firewall support information
Article iolo technologies software and 64-bit compatibility
Article Support information for French language versions of System Mechanic.
Article System Mechanic features currently unavailable under Windows Vista
Article System Mechanic minimum system requirements
Article Tips for entering your subscription license into System Mechanic for RealNetworks
Article Updating to the latest version of an iolo technologies product
Article While installing System Mechanic I receive the message, "You must first uninstall any other antivirus or firewall software before you can install System Mechanic."

Knowledge Base Article With Summary

Knowledge base article After installing System Mechanic, or ZoneAlarm, my PC displays the following message and then reboots, "Winlogon.exe application error - The instruction at xxxxxxxxxx referenced memory at xxxxxxxxxx the memory could not be written."
Knowledge base article How to exclude items from the System Mechanic® Junk File Removal tool
Knowledge base article I am having trouble entering my User ID and Serial Number into an iolo product
Knowledge base article I am having trouble using my Norton GoBack software after running System Mechanic.
Knowledge base article I am receiving the message, "SysMech7.exe has stopped working"
Knowledge base article I have installed System Mechanic Professional, but my system still experiences frequent errors, crashes, and lock-ups.
Knowledge base article I purchased the French version of System Mechanic and lost my product CD
Knowledge base article I purchased the French version of System Mechanic and my CD is defective
Knowledge base article I uninstalled System Mechanic 7 and no longer have an Internet connection
Knowledge base article iolo AntiVirus is unable to update its definitions
Knowledge base article iolo Personal Firewall is blocking access to Microsoft ActiveSync
Knowledge base article iolo Personal Firewall is blocking access to MySpaceIM.
Knowledge base article iolo Personal Firewall is blocking World of Warcraft
Knowledge base article My hard drive is not being detected after booting to the DriveScrubber boot disk.
Knowledge base article My iolo product's buttons do not display properly or are missing. What can I do?
Knowledge base article Starting System Mechanic generates a dialog box stating, “In order to finish System Mechanic installation or update, the system must be restarted”
Knowledge base article System Mechanic is generating socket errors when connecting to the Internet
Knowledge base article System Mechanic is unable to repair a "Trusted Publisher listed as "" (not listed)" security vulnerability
Knowledge base article When I attempt to use certain tools in System Mechanic I receive the following message, "Unable to locate the processor performance object"
Knowledge base article When I download an iolo technologies product or perform a product update and attempt to install, I receive a message saying that the setup files are corrupted
Knowledge base article When I start my iolo technologies’ product, I receive a message stating, “This license is disabled.” How do I proceed?
Knowledge base article While using System Mechanic I receive the error message, "There Is No Disk in the Drive. Please Insert a Disk into Drive."

Knowledge Base Article Without Summary


Step-by-step Tutorials

Tutorial Disabling ActiveCare Functionality in System Mechanic
Tutorial Disabling boot-time registry compacting in System Mechanic 7
Tutorial Disabling boot-time registry defragmentation in System Mechanic
Tutorial Disabling email protection in iolo AntiVirus
Tutorial Disabling System Mechanic's SafetyNet features
Tutorial Enabling iolo AntiVirus after shutting it down
Tutorial Enabling iolo Personal Firewall after shutting it down
Tutorial Excluding an item from the System Mechanic Spython tool
Tutorial Excluding items and customizing options in System Mechanic's Remove Internet Debris tool.
Tutorial Excluding items from the System Mechanic Registry Optimizer
Tutorial How can I stop iolo AntiVirus from appending its signature to the bottom of my email messages?
Tutorial How do I set iolo AntiVirus to append its signature to my email messages?
Tutorial How to install System Mechanic 7 Professional®
Tutorial How to install System Mechanic 7 Professional® from a retail CD
Tutorial Installing additional System Mechanic Professional components after the initial installation
Tutorial Installing System Guard, System Mechanic's Automatic System Defense tool
Tutorial iolo technologies’ technical support department has requested that I send them a screenshot for additional troubleshooting purposes. How do I accomplish this?
Tutorial Managing Program Policies in iolo Personal Firewall
Tutorial Obtaining the latest updates for System Mechanic 7
Tutorial Optimizing Windows startup with System Mechanic
Tutorial Removing a virus with iolo AntiVirus
Tutorial Removing Duplicate Files in System Mechanic
Tutorial Uninstalling an application not listed in "Add or remove programs" with System Mechanic
Tutorial Uninstalling an application not listed in "Add or remove programs" with System Mechanic
Tutorial Uninstalling iolo AntiVirus
Tutorial Uninstalling iolo Personal Firewall
Tutorial Uninstalling System Guard, System Mechanic's Automatic System Defense tool
Tutorial Using System Mechanic to create a Drive Medic disaster recovery CD