Customer Care Knowledge Base Index

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System Mechanic

There are 116 articles listed in this topic. To view an article, click the title.

Frequent Questions

Frequently asked questions Are iolo technologies products available in different languages?
Frequently asked questions Can I install iolo products in a virtual Windows environment?
Frequently asked questions Can I still use my iolo product after my subscription has expired?
Frequently asked questions Can I use System Shield Internet Security on a PC with System Mechanic or System Mechanic Professional installed?
Frequently asked questions Can System Mechanic defragment a RAID hard drive system?
Frequently asked questions Do iolo products recognize Windows XP Firewall as a valid security solution?
Frequently asked questions Does System Mechanic detect both hardware and software firewalls?
Frequently asked questions Does System Mechanic or any of its bundled components include a spam-blocking feature?
Frequently asked questions Does System Mechanic still include a pop-up blocker?
Frequently asked questions How can I exclude cookies from being removed by System Mechanic?
Frequently asked questions How can I exclude items from being removed by tools in System Mechanic?
Frequently asked questions How do I add a process to the allowed list of System Mechanic’s Process Guard?
Frequently asked questions How do I add a Windows startup process to the allowed list of System Mechanic’s Startup Guard?
Frequently asked questions How do I adjust which types of data are removed by System Mechanic's Privacy Cleaner?
Frequently asked questions How do I check to see what version of System Mechanic I am running?
Frequently asked questions How do I install my product on a second or third computer?
Frequently asked questions How do I move my iolo product from an old computer to a new computer?
Frequently asked questions How do I remove a blocked process from System Mechanic's Process Guard?
Frequently asked questions How do I remove a blocked Windows startup process from System Mechanic's Startup Guard?
Frequently asked questions How do I renew or extend my product subscription?
Frequently asked questions How do I send a System Mechanic setup log file to iolo technologies’ Customer Care?
Frequently asked questions How do I stop System Mechanic from sending me ActiveCare reports by email?
Frequently asked questions How to exclude certain file types from the inspection for Dangerous File Types using the System Mechanic Fix Security Vulnerabilities tool
Frequently asked questions How to manage startup programs with the System Mechanic Advanced Startup Manager tool
Frequently asked questions How to turn off the inspection for Dangerous File Types in the System Mechanic Fix Security Vulnerabilities tool
Frequently asked questions How to use the System Mechanic 6 Process Manager tool to create and view a running process report
Frequently asked questions How to use the System Mechanic Process Manager tool to create and view a running process report
Frequently asked questions I am using two or more monitors. Why is my iolo product not displaying on one of my monitors?
Frequently asked questions I did not register my iolo technologies product at iolo’s Web site, and I have lost my licensing information. What do I do?
Frequently asked questions I have installed my iolo product on multiple PCs. Will I need to renew each installation separately?
Frequently asked questions I obtained a trial of System Mechanic or Search and Recover through McAfee and want to cancel the subscription. What should I do?
Frequently asked questions I ordered a physical copy of my product from the iolo website. Why did it not arrive with an Activation Key?
Frequently asked questions If I have System Mechanic Professional installed, do I have to uninstall it before installing Search and Recover?
Frequently asked questions What are the minimum system requirements for System Mechanic 6 Mobile ToolKit®?
Frequently asked questions What are the minimum system requirements for System Mechanic 6 Professional®?
Frequently asked questions What iolo products are compatible with Windows 7?
Frequently asked questions What iolo products are compatible with Windows Vista?
Frequently asked questions What is a subscription license?
Frequently asked questions What is included in the packaging with my iolo technologies product?
Frequently asked questions What is iolo technologies’ product return policy?
Frequently asked questions What is SMSystemAnalyzer.exe?
Frequently asked questions What is the System Mechanic PC Health Status Gadget?
Frequently asked questions Which Web browsers are compatible with the System Mechanic Internet Cleanup tool?
Frequently asked questions Why am I unable to preview some of the images/music/movies/etc., found by Search and Recover™?
Frequently asked questions Why can't I register my iolo software?
Frequently asked questions Why does an antivirus or anti-spyware application detect an iolo product as an infection?
Frequently asked questions Why does System Mechanic® not recognize the individual exclusions I have created for a specific tool when I run a Power Tool that is a combination of that tool and several others?
Frequently asked questions Why does System Mechanic's Remove Internet Debris tool change my system clock?
Frequently asked questions Why is my old download manager downloading a new version of the software?
Frequently asked questions Why was I charged $4.99 for an AOL System Mechanic/Search and Recover subscription service? Who do I contact about this?
Frequently asked questions Will System Mechanic work on my system’s hardware configuration?

General Information

Article Comparing the Internet speed test results of System Mechanic
Article Discontinued download and support for System Mechanic 5 Professional
Article Discontinued download and support for System Mechanic Professional, version 4
Article Download your software from iolo technologies
Article Downloading and licensing information for previously purchased iolo technologies' products
Article Information regarding iolo technologies products and discontinued operating systems.
Article iolo technologies software and 64-bit compatibility
Article Licensing iolo technologies’ products on multiple computers
Article Limited download and support for System Mechanic 6 Professional
Article Performing a thorough uninstall of the System Mechanic 6 Professional antivirus and firewall components
Article Support information for French language versions of System Mechanic.
Article System Mechanic 6 and System Mechanic 6 Professional System Requirements
Article Tips for activating System Mechanic 6 using licensing information included with your Real Networks Broadband Essentials subscription
Article Updating to the latest version of an iolo technologies product
Article While installing System Mechanic I receive the message, "You must first uninstall any other antivirus or firewall software before you can install System Mechanic."

Knowledge Base Article With Summary

Knowledge base article After installing System Mechanic, or ZoneAlarm, my PC displays the following message and then reboots, "Winlogon.exe application error - The instruction at xxxxxxxxxx referenced memory at xxxxxxxxxx the memory could not be written."
Knowledge base article AVG Anti-Virus has falsely detected Dell PC TuneUp as a Trojan and disabled it.
Knowledge base article How to exclude items from the System Mechanic® Junk File Removal tool
Knowledge base article I am having trouble entering my User ID and Serial Number into an iolo product
Knowledge base article I am having trouble using my Norton GoBack software after running System Mechanic.
Knowledge base article I am receiving the message, "SysMech7.exe has stopped working"
Knowledge base article I am using Firefox and I am having trouble downloading an iolo product.
Knowledge base article I can't establish an Internet connection after uninstalling System Mechanic 7 Professional or iolo Personal Firewall
Knowledge base article I purchased the French version of System Mechanic and lost my product CD
Knowledge base article I purchased the French version of System Mechanic and my CD is defective
Knowledge base article I uninstalled System Mechanic 7 and no longer have an Internet connection
Knowledge base article iolo Personal Firewall is blocking access to MySpaceIM.
Knowledge base article My iolo product's buttons do not display properly or are missing. What can I do?
Knowledge base article Starting System Mechanic generates a dialog box stating, “In order to finish System Mechanic installation or update, the system must be restarted”
Knowledge base article System Mechanic is generating socket errors when connecting to the Internet
Knowledge base article System Mechanic is unable to repair a "Trusted Publisher listed as "" (not listed)" security vulnerability
Knowledge base article System Mechanic's DriveSense tool is not displaying my drive.
Knowledge base article The System Mechanic Popup Blocker erroneously reports the expiration of its free trial period
Knowledge base article When I attempt to use certain tools in System Mechanic I receive the following message, "Unable to locate the processor performance object"
Knowledge base article When I download an iolo technologies product or perform a product update and attempt to install, I receive a message saying that the setup files are corrupted
Knowledge base article When I start my iolo technologies’ product, I receive a message stating, “This license is disabled.” How do I proceed?
Knowledge base article While using System Mechanic I receive the error message, "There Is No Disk in the Drive. Please Insert a Disk into Drive."

Knowledge Base Article Without Summary


Step-by-step Tutorials

Tutorial Disabling ActiveCare Functionality in System Mechanic
Tutorial Disabling boot-time registry compacting in System Mechanic 7
Tutorial Disabling boot-time registry defragmentation in System Mechanic
Tutorial Disabling boot-time registry defragmentation in System Mechanic
Tutorial Disabling email protection in iolo AntiVirus
Tutorial Disabling hints and tips in System Mechanic
Tutorial Excluding an item from the System Mechanic Spython tool
Tutorial Excluding items from the System Mechanic Registry Optimizer
Tutorial How to disable popup tips in System Mechanic 6®
Tutorial How to perform a thorough uninstall of System Mechanic Professional
Tutorial How to retrieve licensing information from System Mechanic 3
Tutorial How to retrieve licensing information from System Mechanic 4
Tutorial How to retrieve licensing information from System Mechanic 5
Tutorial How to securely delete files and folders with the System Mechanic® 6 Incinerator® tool.
Tutorial Installing System Guard, System Mechanic's Automatic System Defense tool
Tutorial iolo technologies’ technical support department has requested that I send them a screenshot for additional troubleshooting purposes. How do I accomplish this?
Tutorial Obtaining the latest updates for System Mechanic 7
Tutorial Optimizing Windows startup with System Mechanic
Tutorial Removing Duplicate Files in System Mechanic
Tutorial Uninstalling an application not listed in "Add or remove programs" with System Mechanic
Tutorial Uninstalling an iolo product from Windows Vista
Tutorial Uninstalling iolo AntiVirus
Tutorial Uninstalling iolo Personal Firewall
Tutorial Uninstalling System Guard, System Mechanic's Automatic System Defense tool
Tutorial Updating to the latest version of System Mechanic
Tutorial Using System Mechanic to create a Drive Medic disaster recovery CD

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