Return Policy Terms and Conditions
Please note that this policy is subject to change without notice.
- The product must have been purchased from:
- An authorized US or Canadian iolo reseller
- iolo directly, via iolo.com
- iolo must receive a request for refund by Telephone or Email, within 30 days of the purchase date (or within the time indicated on your packaging if different)
- Proof of purchase date, purchase price, and product ownership must be verified by iolo to be eligible for a refund.
- A 3-4 week allowance for a refund is expected for processing after iolo has received all items required to process the refund request
- Physical product must be returned within 30 days of iolo’s issuance of the RMA*
- iolo is not responsible for products prematurely returned before a RMA has been issued
- Returned product must include all items requested by iolo customer care at the time an RMA is granted
- iolo is not responsible for refund delay, loss, or ineligibility due to mail delays, customer error, erroneous address information, or any other incidents outside of its control
- All refunds, except direct purchases from www.iolo.com using a credit card, will be issued by bank check written in U.S. dollars drawn on a U.S. bank
- If a credit card was used to purchase the product directly from iolo, refund will only be credited to this original card
- iolo is not responsible for any customs, import, or processing fees, taxes, or currency conversions or fluctuations
- Refunds will only be made for the original purchase price less any discounts or non-monetary value certificates or incentives that were or have been since applied
- iolo will not refund any taxes, shipping, handling, processing, customs or any other charges or expenses incurred during the original purchase or subsequent refund request and related correspondence
- Refunds will not be granted when rebates or similar credits have already been applied for or obtained
If you would like to inquire about qualifying for a product return please address your questions to our Customer Care department by creating a new case.
*RMA: Return Merchandise Authorization is an approval from iolo’s customer care to return the product.