Return Policy Terms and Conditions

Please note that this policy is subject to change without notice.

  • The product must have been purchased from:
    1. An authorized US or Canadian iolo reseller
    2. iolo directly, via iolo.com
  • iolo must receive a request for refund by Telephone or Email, within 30 days of the purchase date (or within the time indicated on your packaging if different)
  • Proof of purchase date, purchase price, and product ownership must be verified by iolo to be eligible for a refund.
  • A 3-4 week allowance for a refund is expected for processing after iolo has received all items required to process the refund request
  • Physical product must be returned within 30 days of iolo’s issuance of the RMA*
    1. iolo is not responsible for products prematurely returned before a RMA has been issued
    2. Returned product must include all items requested by iolo customer care at the time an RMA is granted
  • iolo is not responsible for refund delay, loss, or ineligibility due to mail delays, customer error, erroneous address information, or any other incidents outside of its control
  • All refunds, except direct purchases from www.iolo.com using a credit card, will be issued by bank check written in U.S. dollars drawn on a U.S. bank
    1. If a credit card was used to purchase the product directly from iolo, refund will only be credited to this original card
    2. iolo is not responsible for any customs, import, or processing fees, taxes, or currency conversions or fluctuations
  • Refunds will only be made for the original purchase price less any discounts or non-monetary value certificates or incentives that were or have been since applied
    1. iolo will not refund any taxes, shipping, handling, processing, customs or any other charges or expenses incurred during the original purchase or subsequent refund request and related correspondence
  • Refunds will not be granted when rebates or similar credits have already been applied for or obtained

If you would like to inquire about qualifying for a product return please address your questions to our Customer Care department by creating a new case.

*RMA: Return Merchandise Authorization is an approval from iolo’s customer care to return the product.