For Search and Recover to search a device, the device needs to be connected to your PC and configured as a drive in Windows.  If the drive or device that you want to search is not listed, it is most likely not properly connected or configured.

Note: Most portable devices are bundled with drivers and other software that provide this type of connection between the device and Windows.

1. Click My drive is not shown or My camera is not shown.

2. Verify that the device is connected to your computer and verify that its power supply is on.

Tip: The Windows Device Manager provides information about how the hardware on your computer is installed and configured. You can update the device drivers for hardware installed on your computer, modify hardware settings, and troubleshoot problems.

To open Device Manager: From the Windows Start menu, point to Settings, and then click Control Panel. Double-click System to open the System Properties window. On the Hardware tab, click Device Manager. For information about using Device Manager, click Help on the menu bar.

3. Once you have verified your connections, click Refresh drive list. The device should now display and you can select it.