Product Returns

Return Policy Terms and Conditions

Please note that this policy is subject to change without notice.

  • The product must have been purchased from:
    • An authorized US or Canadian iolo reseller
    • iolo directly, via
  • iolo must receive a request for refund with an explanation of dissatisfaction by Telephone, Email or FAX, within 30 days of the purchase date (or within the time indicated on your packaging if different)
    • Refund requests without sufficient explanation of dissatisfaction may be rejected or cause a delay in processing
    • Requests are processed during business hours (Monday through Friday, 8:00 AM to 5:00 PM PST, excluding U.S. holidays)
  • Proof of purchase date, purchase price, and product ownership must be verified by iolo to be eligible for an RMA*
  • iolo retains the right to repair or replace any defective items in lieu of issuing a refund. If iolo determines that repair or replacement is unable to resolve the issue, an RMA will be issued
  • A 6-8 week allowance for a refund is expected for processing after iolo has received all items required to process the refund request
  • Physical product must be returned within 30 days of iolo’s issuance of the initial RMA
    • iolo is not responsible for products prematurely returned before an initial RMA has been issued
    • Any prematurely returned product may or may not be returned to sender without refund, stating proper return policy procedures, at iolo’s discretion
    • An initial RMA does not guarantee refund, and is subject to iolo receiving acceptable returned merchandise and accompanying information within 30 days
    • All shipping and handling charges are the customer’s responsibility and will not be refunded or credited in any way
    • iolo is not responsible for any damages incurred during shipping, whether the fault of the sender or the delivery service
    • Returned product must be received in resalable condition
    • All refunds are subject to a 15% processing fee
  • iolo is not responsible for refund delay, loss, or ineligibility due to mail delays, customer error, erroneous address information, or any other incidents outside of its control
  • All refunds, except direct purchases from using a credit card, will be issued by bank check written in U.S. dollars drawn on a U.S. bank
    • If a credit card was used to purchase the product directly from iolo, refund will only be credited to this original card
    • iolo is not responsible for any customs, import, or processing fees, taxes, or currency conversions or fluctuations
  • Refunds will only be made for the original purchase price, less 15% processing fee, less any discounts that were or have been since applied
    • iolo will not refund any taxes, shipping, handling, processing, customs or any other charges or expenses incurred during the original purchase or subsequent refund request and related correspondence
  • Refunds will not be granted when rebates or similar credits have already been applied for or obtained

If you would like to inquire about qualifying for a product return please address your questions to our Customer Care department by creating a new case.

Return Merchandise Authorization is an approval from iolo’s customer care to return the product.

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