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If you purchased your product from a third-party Web site or retail store but never registered it with iolo technologies, you will need to provide iolo with proof of purchase so that a replacement license can be generated for you.
Note: If you purchased DriveScrubber at a retail location and are being prompted for a User ID, you can bypass this requirement by downloading DriveScrubber directly from the iolo website. To bypass the User ID requirement, click here to download DriveScrubber now.
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1.
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Locate a copy of your original purchase that shows a record of the iolo technologies product purchase.
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2.
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Provide a copy of your receipt to the attention of the iolo technologies Customer Support department.
- For the iolo technologies mailing address, click here.
- By email, please contact us here by submitting a support request. You’ll be able to include an attachment in your case.
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3.
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Include in your correspondence the following information:
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Your full name
Mailing address
Email address
Daytime telephone number
The iolo product you purchased
Where you purchased the iolo product
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After we have received and reviewed your information, an iolo technologies representative will contact you with your replacement licensing information or a request for additional information if necessary.
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