Open www.iolo.com/customercare in your Web browser.
The Customer Care page on iolo's Web site offers a wide range of support and service options, including:
A Knowledge Base with technical articles, tutorials, frequently asked questions, and troubleshooting tips.
Contact forms to email specific questions to the Technical Support and Sales/Customer Service departments. (All support is free and unlimited.)
Access to other services such as product downloads, product registration, and the online license retrieval system.
The searchable Knowledge Base has answers to frequently asked questions, technical articles, tutorials, tips, and more.
You can quickly get to the information you need in three different ways:
Quick Solutions provides fast access to common customer issues.
Use Find Answers to find solutions based on keywords.
Browse through articles by topic in Browse for Solutions.
Online Knowledge Base: www.iolo.com/customercare
The Technical Support department handles technical, product-related questions. All technical support is free and unlimited.
Simply enter your contact information, select the iolo AntiVirus product, and then type in the details of your question.
A valid email address is required to submit the form. Please add support-crm@iolo.com to your email program's "safe senders" before submitting the form.
Technical Support Online Submission Form: www.iolo.com/customercare/technicalsupport.aspx
The Customer Service department handles general and sales-related questions. All customer service support is free and unlimited.
Simply enter your contact information and then type in the details of your question.
A valid email address is required to submit the form. Please add support-crm@iolo.com to your email program's "safe senders" before submitting the form.
Customer Service Online Submission Form: www.iolo.com/customercare/customerservice.aspx
From the Customer Care page, you can also:
Download current and prior releases of iolo software.
Register your iolo software.
Use the licensing retrieval system to get your User ID and Serial Number if it's ever misplaced (available if you purchased the product directly from iolo or registered your software).
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