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iolo technologies sales / refund policy

The following sections describe general sales policy information for iolo technologies.

Please note that all use of iolo’s products is subject to your acceptance of the End User License Agreement (EULA). Read More.

How to Pay
To process orders iolo technologies uses Avangate, a Better Business Bureau certified and PCI DSS compliant secure e-commerce provider. Avangate accepts payment from major credit/debit card issuers, Paypal, as well as other popular location specific methods. View full list.

Purchase Orders
Purchase Orders are only accepted from previously authorized corporations, government entities and educational institutions for orders in the amount of $1,000.00 U.S. or more.

The purchase order should be sent via facsimile to 323-843-9338 or via mail to:

Attn: Finance Department

iolo technologies, LLC
150 S. Los Robles Avenue, Suite 500
Pasadena, CA 91101

We will contact you directly when your order has been accepted.

Sales Tax
A sales tax may be applied to your order based upon the applicable state and local jurisdictional laws of the state in which the order was placed.

iolo offers free evaluation downloads of all of our products to ensure that the software meets your needs and functions on your PC. If you are interested in purchasing any of our products, we encourage you to download and evaluate our applications before purchasing them. This is a risk-free way of ensuring you are getting exactly what you want before spending any money.

For more details, please review iolos return policy terms and conditions.

“Price Protection”
Our products are sold through various channels under various discounts, promotions, and purchase incentives. We are not responsible for refunding any difference between an original purchase price and the price of a third-party vendor or a subsequent special promotion price offered through iolo technologies.

Automatic Maintenance Renewal
If you choose to automatically renew your maintenance (and/or choose not to opt out of such service), the credit card or other payment method used at the time of purchase will be charged the then-applicable renewal fee at the end of your initial maintenance period. Thereafter, the renewal fee will be charged at the start of each maintenance period, unless you cancel the automatic maintenance renewal prior to the start of the relevant period. You may update your automatic maintenance renewal preferences by creating and/or logging into your iolo Account. iolo technologies reserves the right to change the maintenance renewal prices at any time, upon reasonable advance notice communicated to you through a posting on this Web site or through electronic mail.

Service-Dependent Functionality
Please note that certain product features and functions are dependent on and require ongoing updates from iolo (maintenance). A period of maintenance (generally one year) is included in the initial service period associated with the product. After this initial service period expires, you must renew your service to continue to receive access to such features and functions. Read more.

International Customs
Some countries require additional customs fees. These fees are not included in the price of our shipping and are the responsibility of the receiving party.

Loyal Customer Discounts
Discounts on subsequent purchases are occasionally offered to existing customers who have purchased directly from iolo in the past. One example of such a discount is the Loyal Customer Discount, where a previous iolo order number may be used as a coupon code for discounts on future purchases. The Loyal Customer Discount coupon can only be used on a single purchase and cannot be combined with other offers.

The Loyal Customer Discount coupon also may not apply to the following:

  • Product upgrades or multi-user site licenses
  • Costs of shipping
  • Taxes or other government fees
  • System Mechanic Mobile Toolkit products

Note that other restrictions may apply.

Promotional Gift Certificates
Promotional Gift Certificates may only be used on a single purchase, cannot have a remaining balance, and cannot be combined with other offers, including, but not limited to, promotional coupon codes, advertising partners, and other promotions.

Note that other restrictions may apply.

Online Order Discrepancies
If you have a discrepancy with an order placed directly with iolo, including issues regarding mistakes with the items purchased and/or the amount charged, direct your questions and comments to iolos Customer Care Department.

Product Support
If provided directly by iolo technologies, product support and customer service is exclusively offered in the English language.