Print Friendly

Frequent questions

Q. What is the difference between System Mechanic and System Mechanic Professional?

A. System Mechanic Professional includes System Mechanic plus 4 more award-winning iolo products, all for one low price.

System Mechanic Pro gives you System Mechanic, plus it includes iolo System Shield® AntiVirus & AntiSpyware, DriveScrubber® (with additional advanced data removal functions), Search and Recover™ (which recovers previously lost or deleted data), and Secure Online Backup.

Compare iolo products

Q. On how many PCs can I use my iolo product?

A. If you use your iolo product exclusively on your home PCs and not for business purposes, iolo’s Whole Home License® allows you to use the same license on all your home PCs.

If you’re using System Mechanic on any PCs that are also used for business purposes, iolo’s Business Volume Licensing applies. For full legal terms and conditions, see the End User License Agreement.

Q. What is iolo’s support policy?

A. iolo offers free product support.

In an age where paid or time-limited product support is the norm, iolo breaks the mold by offering telephone and email product support at no cost. In addition, our iolo Premium Services experts are available 24/7 to help you resolve virtually any computer-related or digital device issues. Call toll-free (from US and Canada) at 1-888-235-1475 to let an iolo expert connect to your PC and resolve any issues for you.

Q. What operating systems does System Mechanic Pro work with?

A. Windows® 8, 7, Vista and XP.

iolo is a Microsoft Certified Partner, and System Mechanic is designed to work on all recent Windows operating systems (both 64-bit and 32-bit). It also works on Windows 2003 Server. Support for Windows 2000, ME, and 98 is discontinued.

Q. Can a new PC with a modern operating system such as Windows 8 benefit from System Mechanic?

A. Yes, System Mechanic achieves noticeable performance improvements on all supported operating systems.

Q. Is a free trial available?

A. Yes, iolo offers both free and trial versions of our software.

Trial versions allow you to use all the features for a limited time, while Free versions allow you to use a limited set of essential features indefinitely. A
fter your purchase, we’ll instantly email an Activation Key to you, transforming your trial or free version into fully licensed software.

Go to the free trial download page

Q. What is the advantage of the iolo product service plan?

A. The service plan provides customers with free ongoing product enhancements (including major version upgrades) and the latest Tune-up Definitions™ from iolo Labs.

Learn more about these advantages

Q. How is my iolo product delivered after I purchase?

A. During checkout, you can choose instant download delivery, a shipped CD, or both.

You will receive complete download and activation instructions on the thank you page and by email right after you purchase from the iolo web site. Additionally, you may add  physical delivery of a CD to your order, so you always have a backup on hand.

Q. Can I get a discount on multiple years of product service to save money?

A. Yes, you will have the option to upgrade to a discounted multiple year service during purchase.

Q. Can iolo automatically renew my product service so I don’t have to?

A. Yes, you will have the option to select an auto-renewing service during purchase confirmation.

This is a convenience provided to our customers who value uninterrupted peak performance without having to remember to add time themselves. If you ever change your mind about auto-renewal, simply change your preference online at any time.

Q. Can I purchase a license for multiple PCs in my business or organization?

A. Yes, iolo also offers System Mechanic Business for 10, 25, 50, 75, 100 or more PCs.

It is particularly suited for installation in a networked environment or if you require more control over end-user settings.

Learn more about System Mechanic Business

Q. What is iolo’s return policy?

A. iolo offers a money-back guarantee.

Read our return policy

More questions?

The Customer Care site is a one-stop resource for all your product questions:

  • A searchable Knowledge Base with product tutorials and frequently asked questions.
  • Online help systems with detailed instructions on all product features.
  • Online contact forms to send specific questions directly to Customer Care.
  • Access to all iolo product services, including downloads and product service renewals.
iolo UptoSpeed

UpToSpeed™ is iolo's ongoing article series written by PC experts for everyday computer users. Each article is packed with easy tips and practical advice on the latest issues affecting computers to help you get the most out of your PC.






Stay Connected

Stay Tuned®

Receive helpful PC optimization articles like this one directly in your email inbox.

We respect your privacy and would never share your information.

Article SMP new license (default offer)

Get System Mechanic Pro

iolo 15 year anniversary
Fix, Speed Up and Secure your PC!
System Mechanic Pro
Normally $69.95
$59.95
Save $10.00
Save 14%

Step up to VIP Support

Need Help?
(877) 354-2956
Call now to access iolo's 24x7 expert support

Stay Connected

linkedin twitter rss
Stay Tuned®
Receive helpful PC
optimization articles like
this one directly in your
email inbox.

Next Steps

We respect your privacy and would never share your information.

Article SMP new license (default offer)

Get System Mechanic Pro

iolo 15 year anniversary
Fix, Speed Up and Secure your PC!
System Mechanic Pro
Normally $69.95
$59.95
Save $10.00
Save 14%

Step up to VIP Support

Need Help?
(877) 354-2956
Call now to access iolo's 24x7 expert support