Frequent questions
Q. What is the difference between System Mechanic and System Mechanic Pro?
A. System Mechanic Pro includes System Mechanic plus 3 more award-winning iolo products, all for one low price.
System Mechanic Pro gives you System Mechanic, plus it includes iolo System Shield® AntiVirus & AntiSpyware, DriveScrubber® (with additional advanced data removal functions) and Search and Recover™ (which recovers previously lost or deleted data).
Q. On how many PCs can I use my iolo product?
A. If you use your iolo product exclusively on your home PCs and not for business purposes, iolo’s Whole Home License® allows you to use the same license on all your home PCs.
If you’re using System Mechanic on any PCs that are also used for business purposes, iolo’s Business Volume Licensing applies. For full legal terms and conditions, see the End User License Agreement.
Q. What is iolo’s support policy?
A. iolo offers free product support.
In an age where paid or time-limited product support is the norm, iolo breaks the mold by offering telephone and email product support at no cost. In addition, our iolo Premium Services experts are available 24/7 to help you resolve virtually any computer-related or digital device issues. Call 626-460-2804 to let an iolo expert connect to your PC and resolve any issues for you. Phone support is only offered in English.
Q. What operating systems does System Mechanic work with?
A. Windows® Vista and XP supports System Mechanic versions 16.0.0.10 and below. Windows 10, 8.1, 8, 7 supports System Mechanic versions 16.1 and above.
iolo is a Microsoft Certified Partner, and the latest versions of System Mechanic are designed to work on all recent Windows operating systems (both 64-bit and 32-bit).
Q. Can a new PC with a modern operating system such as Windows 10 benefit from System Mechanic?
A. Yes, System Mechanic achieves noticeable performance improvements on all supported operating systems.
Q. Is a free trial available?
A. Yes, iolo offers both free and trial versions of our software.
Trial versions allow you to use all the features for a limited time, while Free versions allow you to use a limited set of essential features indefinitely. After your purchase, we’ll instantly email an Activation Key to you, transforming your trial or free version into fully licensed software.
Go to the free trial download page
Q. What is the advantage of the iolo product service plan?
A. The service plan provides customers with free ongoing product enhancements (including major version upgrades) and the latest Tune-up Definitions™ from iolo Labs.
Learn more about these advantages
Q. How is my iolo product delivered after I purchase?
A. During checkout, you can choose instant download delivery, a shipped CD, or both.
You will receive complete download and activation instructions on the thank you page and by email right after you purchase from the iolo website. Additionally, you may add physical delivery of a CD to your order, so you always have a backup on hand.
Q. Can I get a discount on multiple years of product service to save money?
A. Yes, you will have the option to upgrade to a discounted multiple year service during purchase.
Q. Can iolo automatically renew my product service so I don’t have to?
A. Yes, you will have the option to select an auto-renewing service during purchase confirmation.
This is a convenience provided to our customers who value uninterrupted peak performance without having to remember to add time themselves. If you ever change your mind about auto-renewal, simply change your preference online at any time.
Q. Can I purchase a license for multiple PCs in my business or organization?
A. Yes, iolo also offers System Mechanic business licenses for 10, 25, 50, 75, 100 or more PCs.
Learn more about System Mechanic Business
Q. What is iolo’s return policy?
A. iolo offers a money-back guarantee.
More questions?
The Customer Care Center is a one-stop resource for all your product questions:
- A searchable Knowledge Base with product tutorials and frequently asked questions.
- Online help systems with detailed instructions on all product features.
- Online contact forms to send specific questions directly to Customer Care.
- Access to all iolo product services, including downloads and product service renewals.
