We have found that Windows Update can sometimes corrupt Windows Management Instrumentation (WMI), via Windows .Net Framework, as well as a WMI namespace getting unregistered during and needing to be reregistered. STEP 1: Verify Windows WMI Related The best way to start out verifying if this is WMI related is by simply going to the […]
Windows 10 Fall Creators Update introduced a new security feature named Controlled Folder Access as part of Windows Defender, which helps to protect valuable data. However, in some situations, to allow software to install, it may be necessary to manually whitelist an application or temporarily disable Controlled Folder Access. Temporarily Disable Controlled Folder Access Using […]
When activating iolo products, please make sure that you are using the correct product that they Activation Key is meant for and that you are typing the characters correctly, such as 0 (zero) versus O (oh) and the letter I (eye) versus l (L). It is best to use all upper-case so that there is […]
In order to better assist in diagnosing specific product issues, it may be necessary for customer care to request log reports which contain information about your installed product and its behavior on your computer. Please follow the instructions outlined below to send application logging information about your installed product. Windows 7 and newer The log […]
In some cases, to better assist in diagnosing specific Windows or software issues, more information about your system is required, such as a system snapshot or product log files. Please follow the steps outlined below to generate, or collect, the necessary information or files for Customer Care to review. Customer Care only requires this data […]
