Have you received a call from someone claiming to be Iolo and asking for money and/or your account information so you can get a refund? Several scammers are contacting consumers claiming to be Iolo and/or that Iolo is no longer in business and the consumer is entitled to a refund. A few things to note about reputable Tech Support Companies:
- Inbound Calls Only — Tech Support Agents will never call you unless you requested a callback.
- Open for Business —Iolo has been in business for over 10 years.
- Bank Account Information —Iolo will never ask for your bank account information. The scammers will use this information to steal your money while claiming they are going to deposit a refund.
- Remote Computer Connection — Iolo will never ask to connect to your computer unless you request it first.
We have received several of these inquiries from customers and non-customers alike. Rest assured, Iolo will never call you to fix your computer as we only handle customer inquiries that come to us. A few ways to tell if it is a scammer:
- The scammer will Call You — Iolo will never call you unless we are returning your call.
- The scammer will ask to connect to your computer — Iolo will only connect to your computer because you asked.
- Fake Phone Number — Iolo will only call you from a number that you can call back! If you suspect anything is wrong, please hang up and call our number on the website www.Iolo.com.
- Text / SMS Scams
Scammers may also send text messages claiming to be from Iolo or another trusted company.- We will never text you to request personal, payment, or remote-access information
- Do not click links or call numbers provided in unsolicited messages
- If you receive a suspicious text, please delete it and contact us using the official numbers on our website
Scammers will change their phone numbers through spoofing and dial thousands of people at a time in the hopes of contacting an unsuspecting consumer. If you have been contacted by a scammer, please contact your local representative and let them know you support the FCC’s Push to Combat Robocalls & Spoofing.
Iolo will never call you unless you ask, so we provide all our listed phone numbers to Nomorobo for Blacklisting to protect consumers from unwanted calls. Nomorobo has an algorithm for detecting high-frequency calling patterns. It can look at lots of calls and see which ones are auto-dialed by scammers. Nomorobo provides call blocking services to consumers directly and through partnerships with major carriers. Learn More Here…
