Category - Getting Started

Download your iolo product

Date: 03/11/2024| By: Steve Gosset| Categories:

Please visit the iolo technologies main product download page at https://www.iolo.com/downloads/ to download the latest version of your iolo product. Individual download links are also provided below. Download Click on a product name to begin the download. When prompted, save the file and then double-click on it to launch the Download Manager, which will guide […]

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How to Check ActiveCare History

Date: 03/19/2024| By: Steve Gosset| Categories: System Mechanic

ActiveCare lets you see the most current activity that System Mechanic has ran. To review the history, select Settings from the navigation pane > General Settings > and then History . Select Details , to the right of a listed item, to review the event further.

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How to Install and Activate System Mechanic Ultimate Defense

Date: 03/11/2024| By: Steve Gosset| Categories: Install and Activate Products, System Mechanic

Welcome and we thank you for your interest in System Mechanic Ultimate Defense! To install the most current version of System Mechanic Ultimate Defense, please click here or in your browser, navigate to https://smu.iolo.com . When the file has finished downloading, please navigate to your Downloads folder and double-click on the SystemMechanicUltimateDefense_DM.exe file The download […]

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How to Migrate Password Data from ByePass to ByePass+

Date: 04/15/2025| By: Steve Gosset| Categories: ByePass+ (NEW)

This page provides instructions for upgrading your existing ByePass Password Manager data to ByePass+. We recommend performing this process at your earliest convenience to ensure continued service. Moving from ByePass to ByePass+ is a four-step process: Step 1 | Export your data from ByePass Step 2 | Ensure you are on the latest software version […]

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How to remove a device from ioloVPN account

Date: 03/12/2024| By: Steve Gosset| Categories: ioloVPN

Users of ioloVPN can manage what devices ioloVPN is installed on through their ioloVPN Account. To access the account area, please follow the steps below. Open ioloVPN and select the menu at the upper-right. Select Account . Click Account Management . Click the Remove button next to the device to remove from the account.

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How to Uninstall System Checkup

Date: 03/13/2024| By: Steve Gosset| Categories: System Checkup

System Checkup is now an integrated part of our System Mechanic family of products. Please follow the steps below to uninstall System Checkup. To uninstall iolo System Checkup , please navigate to the Windows Control Panel , select Programs and Features . When the panel appears, select System Mechanic and then at the top of […]

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Manually Uninstall Legacy System Shield

Date: 03/13/2024| By: Steve Gosset| Categories: System Shield

This article is not valid for System Mechanic versions 23.7 and newer but versions prior. Standalone Installation If you installed System Shield previously from ss.iolo.com , navigate to the Windows Control Panel > Programs and Features > select System Shield from the list of installed software and click Uninstall. Restart your computer if prompted to […]

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Privacy Guardian Fingerprinting Extension

Date: 03/18/2024| By: Steve Gosset| Categories: Privacy Guardian

How do I install the Privacy Guardian Extension? From the Privacy section, select ‘Fingerprinting Extension’ from the dropdown. Next, select install to add the extension to each browser. Finally, adjust settings, filters and manage options to your liking by clicking on the icon found in your browser’s toolbar. What is digital fingerprinting? Your digital fingerprint […]

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Uninstall ByePass from Chrome, Edge and Firefox

Date: 03/11/2024| By: Steve Gosset| Categories: ByePass (Deprecated)

NEW VERSION AVAILABLE: Migrate to ByePass+ to ensure continued service. Chrome Select the Chrome menu icon Click on More Tools and then Extensions . On the ByePass extensions widget click Remove . Edge Chromium Select the Edge menu icon Click on Extensions On the ByePass extensions widget click Remove . Firefox Click on the Firefox […]

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Does DriveScrubber wipe free space?

Date: 03/18/2024| By: Steve Gosset| Categories: DriveScrubber

DriveScrubber’s Free Space Wipe feature has been removed due to critical data safety concerns. These new problems are caused by a significant change by Microsoft to the Windows file system for all Windows versions from XP through 10. It was discovered that using the Free Space Wipe feature can now also occasionally wipe valuable data, […]

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How do I uninstall my iolo Product?

Date: 03/11/2024| By: Steve Gosset| Categories:

From the Windows desktop search bar field type : control panel . In the match list click on Control Panel . From the list of Control Panel applets, click on Programs and Features . This will open a list of all installed software. Scroll down the list until you locate your installed iolo software ( […]

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How to Install and Activate System Mechanic Professional

Date: 03/11/2024| By: Steve Gosset| Categories: Install and Activate Products, System Mechanic

Welcome and we thank you for your interest in System Mechanic Professional! To install the most current version of System Mechanic please click here , or in your browser navigate to https://smpro.iolo.com . When the file has finished downloading, please navigate to your Downloads folder and double-click on the SystemMechanicPro_DM.exe file. The download manager will […]

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How to Install ByePass in System Mechanic Ultimate Defense

Date: 03/11/2024| By: Steve Gosset| Categories: ByePass (Deprecated)

NEW VERSION AVAILABLE: Migrate to ByePass+ to ensure continued service. From within System Mechanic Ultimate Defense, select Password Manager from the left menu. From the list of installed browsers, click the Install button for the browser that you want to install ByePass and you will be directed to the Activate ByePass page. Enter your email […]

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How to install ByePass+ for Chrome, Edge, Firefox

Date: 04/15/2025| By: Steve Gosset| Categories: ByePass+ (NEW)

This page provides instructions for how to install the ByePass+ password manager browser extension on Google Chrome, Microsoft Edge, and Mozilla Firefox browsers. Use the appropriate links below to complete all three steps. STEP 1 | Locate License Key System Mechanic Ultimate Defense CUSTOMERS ByePass+ software CUSTOMERS STEP 2 | Install browser extension Install ByePass+ […]

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Is Privacy Guardian Included in System Mechanic?

Date: 03/18/2024| By: Steve Gosset| Categories: Privacy Guardian

The goal of iolo technologies is to provide a comprehensive set of products that offers total performance, protection and privacy for today’s Windows user. Privacy Guardian online privacy protection helps thwart invasive monitoring of your browsing habits and computer use. Privacy Guardian is offered within the Recommendations panel of System Mechanic as a Free 30-day […]

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How to Create a Bootable USB

Date: 03/18/2024| By: Steve Gosset| Categories: DriveScrubber

This option is only available on Windows 7 and newer operating systems. Insert your target USB drive that you want to use for creating the bootable media. Start System Mechanic Ultimate Defense, and then click on the left DriveScrubber menu icon . Click on Create bootable USB to wipe system drive . Select the target […]

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How to Install and Activate System Mechanic

Date: 03/11/2024| By: Steve Gosset| Categories: Install and Activate Products, System Mechanic

Welcome and we thank you for your interest in System Mechanic! To install the most current version of System Mechanic please click here , or in your browser navigate to https://sm.iolo.com . When the file has finished downloading, please navigate to your Downloads folder and double-click on the SystemMechanicStd_DM.exe file. The download manager will begin […]

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How to update your iolo product to the latest version

Date: 03/12/2024| By: Steve Gosset| Categories:

All iolo products will automatically check for available updates at start time. If an update is available, a popup window will appear at the lower right of the Windows Desktop for you to install. Otherwise, if an update is not available, select Close. Product updates can be manually checked for by clicking on the menu […]

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Install ByePass in Microsoft Edge Chromium

Date: 03/11/2024| By: Steve Gosset| Categories: ByePass (Deprecated)

NEW VERSION AVAILABLE: Migrate to ByePass+ to ensure continued service. In Microsoft Edge navigate to the ByePass activation page at https://www.iolo.com/cart/byepass/activation.aspx . Enter your email address and either your ByePass or System Mechanic Ultimate Defense Activation Key and click Submit . NOTE: If you are installing as the free five account version, leave the activation […]

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What is Privacy Guardian

Date: 03/18/2024| By: Steve Gosset| Categories: Privacy Guardian

Privacy Guardian online privacy protection helps thwart invasive monitoring of your browsing habits and computer use. Privacy Guardian automates deletion of cookies and other web-browsing traces stored on your computer, lets you search privately, and allows you to easily disable several overly-aggressive Windows® data-collection default settings. Why should I use it? In the age of […]

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How to prevent clearing of data from trusted websites?

Date: 03/18/2024| By: Steve Gosset| Categories: Privacy Guardian

Whether you have scheduled automatic cookie clearance or are manually going in to clear your browsing data and/or cookies, there are certain sites you’ll want to consider whitelisting from cookie clearance. This is because some cookies are useful in keeping you logged into trusted websites or retaining product cart information while browsing online retailers. Add […]

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Install and Uninstall ByePass in Firefox

Date: 03/11/2024| By: Steve Gosset| Categories: ByePass (Deprecated)

NEW VERSION AVAILABLE: Migrate to ByePass+ to ensure continued service. In the latest version of Firefox navigate to the ByePass activation page at https://www.iolo.com/cart/byepass/activation.aspx . Enter your email address and either your ByePass or System Mechanic Ultimate Defense Activation Key and click Submit . NOTE: If you are installing as the free five account version, […]

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Install System Mechanic Free

Date: 04/22/2024| By: Steve Gosset| Categories: Install and Activate Products

Please follow the instructions below to install System Mechanic Free. Download System Mechanic Free and click on Install. Once the installation has finished, System Mechanic Free will automatically start an analysis, starting with Internet Cleanup. To clean the items found, click on the Clean Selected button. When finished, the analysis will continue to Windows Cleanup. […]

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RealDefense's Vulnerability Response Guide

Date: 03/18/2024| By: Steve Gosset| Categories:

RealDefense is committed to resolving security vulnerabilities in our product quickly and carefully. We take all necessary steps to minimize customer risk, provide timely information, and deliver vulnerability fixes and remediation to vulnerabilities identified in our software. Process RealDefense's PSIRT team receives, investigates, and publicly reports security vulnerabilities information that is related to RealDefense Products. […]

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Disable Or Enable Browser Saved Passwords From Being Removed

Date: 03/18/2024| By: Steve Gosset| Categories: Privacy Guardian

Enable removal of browser stored passwords WARNING: Any saved passwords that your browser has stored will be removed each time the tool runs. From the left menu select Settings Select Privacy Settings from the right drop-down menu Under Remove privacy items during a clean, check the box labeled Saved Passwords and then exit System Mechanic […]

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How to disable automatic checking for updates in System Mechanic

Date: 03/13/2024| By: Steve Gosset| Categories: System Mechanic

Disable Checking For Updates To disable automatic checking of System Mechanic updates, select the Settings menu icon at the top of System Mechanic. Expand General Settings , expand Scheduled Task options and uncheck the box labeled Automatically check for iolo software updates . When finished click Exit .

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I forgot my ByePass Master Password

Date: 03/12/2024| By: Steve Gosset| Categories: ByePass (Deprecated)

NEW VERSION AVAILABLE: Migrate to ByePass+ to ensure continued service. Your ByePass Master Password is the key to your account. For security reasons, and your privacy being our top priority, the master password that you create and use to unlock all the content you saved in ByePass is not stored anywhere on our data servers. […]

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How to close your ByePass account

Date: 03/12/2024| By: Steve Gosset| Categories: ByePass (Deprecated)

NEW VERSION AVAILABLE: Migrate to ByePass+ to ensure continued service. ByePass is a secure web browser extension compatible with many operating systems running the latest versions of Chrome, Firefox, Safari, Brave, Opera, and Edge Chromium. Follow the steps below to access ByePass to close your account. Open the ByePass extension and click on the menu […]

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Install System Mechanic Classic for Windows XP & Vista

Date: 03/13/2024| By: Steve Gosset| Categories: Install and Activate Products, System Mechanic

As of April 8th, 2014 Microsoft has discontinued support and updates for Windows XP and as of April 11, 2017 Microsoft has discontinued support and updates for Windows Vista . As System Mechanic® advances its core technology to keep pace with the major changes to Windows® beginning with Windows 7, the new software architecture in […]

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How to close your ByePass account from a mobile device

Date: 03/12/2024| By: Steve Gosset| Categories: ByePass (Deprecated)

NEW VERSION AVAILABLE: Migrate to ByePass+ to ensure continued service. The ByePass app is a secure password manager that is compatible with both iOS and Android mobile devices. Please follow the steps below to access ByePass to close your account. Open ByePass and click on the menu at the upper-left. Select Settings . Select My […]

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How to Install and Activate DriveScrubber

Date: 03/11/2024| By: Steve Gosset| Categories: DriveScrubber, Install and Activate Products

The System Mechanic family of products, DriveScrubber, Malware Killer, Search and Recover, System Shield, Privacy Guardian and ByePass are part of the System Mechanic Ultimate Defense framework, using a single installation file which is the base product of System Mechanic Ultimate Defense. If you have purchased System Mechanic Ultimate Defense, DriveScrubber is already included. If […]

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System Mechanic does not start or hangs on loading

Date: 03/13/2024| By: Steve Gosset| Categories: System Mechanic

We have found two issues that occur within Microsoft Windows that affect our family of System Mechanic products from properly starting. Primary, is a Windows Update that has corrupted Windows Management Instrumentation (WMI), via Windows .Net Framework. Second, a WMI namespace gets unregistered during a Windows Update and needs to be reregistered. STEP 1: Verify […]

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How to Install and Activate System Shield

Date: 03/11/2024| By: Steve Gosset| Categories: Install and Activate Products, System Shield

The System Mechanic family of products, DriveScrubber, Malware Killer, Search and Recover, System Shield, Privacy Guardian and ByePass use the System Mechanic Ultimate Defense framework, using a single installation file which is the base product of System Mechanic Ultimate Defense. If you have purchased System Mechanic Ultimate Defense, System Shield is already included. If you […]

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Product will not update properly or launch after installation

Date: 03/13/2024| By: Steve Gosset| Categories: System Mechanic

We have found that Windows Update can sometimes corrupt Windows Management Instrumentation (WMI), via Windows .Net Framework, as well as a WMI namespace getting unregistered during and needing to be reregistered. STEP 1: Verify Windows WMI Related The best way to start out verifying if this is WMI related is by simply going to the […]

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What is Login Guardian?

Date: 03/12/2024| By: Steve Gosset| Categories: ByePass (Deprecated)

Login Guardian is a feature of ByePass that helps to secure all data of your private accounts by listing all browser sessions that are currently open and connected to your ByePass account. No matter what computer, phone or tablet the browsers are open on, this feature allows you to securely logout from a single browser […]

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Disable System Mechanic Background Processes

Date: 03/13/2024| By: Steve Gosset| Categories: System Mechanic

Background processes are necessary for System Mechanic to properly optimize and protect your PC, as well as for keeping your product up to date. To properly disable running tasks, it is highly recommended that they be disabled from within the main product Settings in System Mechanic. Alternatively, System Mechanic tasks can be disabled in Windows […]

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How to Install and Activate Malware Killer

Date: 03/11/2024| By: Steve Gosset| Categories: Install and Activate Products, Malware Killer

The System Mechanic family of products, DriveScrubber, Malware Killer, Search and Recover, System Shield, Privacy Guardian and ByePass use the System Mechanic Ultimate Defense framework, using a single installation file which is the base product of System Mechanic Ultimate Defense. If you have purchased System Mechanic Ultimate Defense, Malware Killer is already included as part […]

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How to Turn On Autofill for ByePass Android

Date: 03/12/2024| By: Steve Gosset| Categories: ByePass (Deprecated)

NEW VERSION AVAILABLE: Migrate to ByePass+ to ensure continued service. Android (8 and newer) For Android 10 and newer, please open the Settings app on your Android device and navigate to System > Advanced > Languages & input > Advanced > and under the Tools list click on Autofill service > select ByePass . Close […]

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How to Install and Activate Privacy Guardian

Date: 03/11/2024| By: Steve Gosset| Categories: Install and Activate Products, Privacy Guardian

The System Mechanic family of products, DriveScrubber, Malware Killer, Search and Recover, System Shield, Privacy Guardian and ByePass use the System Mechanic Ultimate Defense framework, using a single installation file which is the base product of System Mechanic Ultimate Defense. If you have purchased System Mechanic Ultimate Defense, Privacy Guardian is already included. If you […]

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How to Turn On Autofill for ByePass iOS

Date: 03/12/2024| By: Steve Gosset| Categories: ByePass (Deprecated)

NEW VERSION AVAILABLE: Migrate to ByePass+ to ensure continued service. For iOS, please open the Settings app on your device and navigate to Passwords > select Autofill Passwords to enable it if it is not already turned on and select ByePass as your autofill choice . If iCloud Keychain also appears with a check mark, […]

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My iolo Product Has a Problem Installing or Will Not Start Once Installed

Date: 03/13/2024| By: Steve Gosset| Categories: System Mechanic

Windows 10 Fall Creators Update introduced a new security feature named Controlled Folder Access as part of Windows Defender, which helps to protect valuable data. However, in some situations, to allow software to install, it may be necessary to manually whitelist an application or temporarily disable Controlled Folder Access. Temporarily Disable Controlled Folder Access Using […]

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Cleaning up hazardous and space-wasting junk files

Date: 03/19/2024| By: Steve Gosset| Categories: System Mechanic

Many programs written for Windows create temporary files on your hard drive while they are running. These temporary files are supposed to be removed from your hard drive when the program is done, but sometimes programs are sloppy or end unexpectedly and these files are not removed. System Mechanic targets these files and more while […]

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Enable ByePass for Private Browsing

Date: 03/12/2024| By: Steve Gosset| Categories: ByePass (Deprecated)

NEW VERSION AVAILABLE: Migrate to ByePass+ to ensure continued service. After installing and enabling the ByePass extension/Add-on, navigate to your Add-on/Extensions of your browser and enable ByePass to run in private windows. Google Chrome Click on the menu item at the top right of Chrome, select More tools and then Extensions . Click on Details […]

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How to Install and Activate Search and Recover

Date: 03/11/2024| By: Steve Gosset| Categories: Install and Activate Products, Search and Recover

The System Mechanic family of products, DriveScrubber, Malware Killer, Search and Recover, System Shield, Privacy Guardian and ByePass use the System Mechanic Ultimate Defense framework, using a single installation file which is the base product of System Mechanic Ultimate Defense. If you have purchased System Mechanic Ultimate Defense, Search and Recover is already included. If […]

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ByePass Will Not Let Me Add More Than 5 Accounts

Date: 03/13/2024| By: Steve Gosset| Categories: ByePass (Deprecated)

NEW VERSION AVAILABLE: Migrate to ByePass+ to ensure continued service. If you have purchased a service subscription for either System Mechanic Ultimate Defense or ByePass, you are allowed an unlimited number of passwords (accounts). If ByePass only allows you to create five accounts, you are currently running the Free version; the Free version of ByePass […]

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Error 2: Activation Key Not Recognized when trying to activate

Date: 03/18/2024| By: Steve Gosset| Categories: System Mechanic

When activating iolo products, please make sure that you are using the correct product that they Activation Key is meant for and that you are typing the characters correctly, such as 0 (zero) versus O (oh) and the letter I (eye) versus l (L). It is best to use all upper-case so that there is […]

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How to Install and Activate iolo Updater

Date: 03/06/2025| By: Steve Gosset| Categories: Install and Activate Products, iolo Updater

Welcome and we thank you for your interest in iolo Updater ! To install iolo Updater, please click here or in your browser, navigate to the iolo Updater download page at https://www.iolo.com/downloads/download-iolo-updater/ . When the file has finished downloading, please navigate to your Downloads folder and double-click on the iolo_Updater.exe file Click Yes on the […]

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How Do I Check My ByePass Version?

Date: 03/13/2024| By: Steve Gosset| Categories: ByePass (Deprecated)

NEW VERSION AVAILABLE: Migrate to ByePass+ to ensure continued service. Chrome Start Chrome and on your keyboard click ALT+F or click on the three dot menu item at the upper-right. Click on More Tools and then Extensions to open the extension management area of the browser. Click on the Details button on the ByePass extension […]

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How To Sign Up for RemoveMe

Date: 01/12/2026| By: Steve Gosset| Categories: Install and Activate Products, RemoveMeNow

What is RemoveMe In short, RemoveMe is a cloud service, accessible via browser. There are no license keys and no software to download. Instead the user purchases the RemoveMe service, gets an email with a link, sets up login credentials, and logs into their dashboard to monitor the status of their account (data broker removals […]

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How to Use System Mechanic's File De-Duplicator

Date: 04/29/2024| By: Steve Gosset| Categories: System Mechanic

Manage your storage with ease by scanning your device, identifying duplicates, and deleting unnecessary files. Note: File De-Duplicator is available with System Mechanic Pro and Ultimate Defense. It is only compatible with 64-bit versions of Windows Open System Mechanic Professional or System Mechanic Ultimate Defense and navigate to Performance and then Toolbox. Select the File […]

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How to Install and Activate ioloVPN

Date: 03/30/2026| By: Steve Gosset| Categories: Install and Activate Products, ioloVPN

Welcome and thank you for your interest in ioloVPN ! Wndows PC To install ioloVPN, please click here , or in your browser navigate to the ioloVPN download page at https://www.iolovpn.com/devices.html . Navigate to your Downloads folder and double-click on the ioloVPN.exe or ioloVPN.dmg file. depending on your desktop operating system. Once installed, open ioloVPN. […]

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Install ByePass on Android

Date: 03/14/2024| By: Steve Gosset| Categories: ByePass (Deprecated)

NEW VERSION AVAILABLE: Migrate to ByePass+ to ensure continued service. Download ByePass for Android Go to: https://play.google.com/store/apps/details?id=com.byepass.android&hl=en Click INSTALL to get the app for your Android device. Initial setup – current ByePass users After clicking INSTALL in the Google Play store: Open the ByePass app. Log in with your existing ByePass account email and Master […]

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System Mechanic Minimum Requirements

Date: 06/27/2024| By: Steve Gosset| Categories: System Mechanic

System Mechanic, System Mechanic Professional, System Mechanic Ultimate Defense, and System Mechanic Business, are only compatible with Windows® x64-based (64-bit) PC’s, and not ARM-based PC's . System Mechanic PC running Windows® 11, 10, 8.1, 8, 7 At least 512 MB RAM (optimal 2GB) Approximately 30 MB free hard drive space Internet Explorer 9 or later […]

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ByePass password field icon is not visible on website

Date: 03/19/2024| By: Steve Gosset| Categories: ByePass (Deprecated)

NEW VERSION AVAILABLE: Migrate to ByePass+ to ensure continued service. This can occur if the one website has been manually blocked or Snooze ByePass was selected which would cause ByePass to basically sleep and not be available for a period of minutes. You can check if a website has been blocked in ByePass under Settings. […]

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How do I send an Error Log report to iolo Support?

Date: 03/13/2024| By: Steve Gosset| Categories: System Mechanic

In order to better assist in diagnosing specific product issues, it may be necessary for customer care to request log reports which contain information about your installed product and its behavior on your computer. Please follow the instructions outlined below to send application logging information about your installed product. Windows 7 and newer The log […]

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How to Backup ByePass Password Data

Date: 10/28/2024| By: Steve Gosset| Categories: ByePass (Deprecated)

From within ByePass you can backup your password data to an Excel or password-protected file by following the steps below. Open ByePass and click the menu . Select Settings . Scroll down to the Data section and click Export Data . Select your export preference and click Export data . Your file will be automatically […]

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How to send files to Customer Care for troubleshooting purposes

Date: 03/13/2024| By: Steve Gosset| Categories: System Mechanic

In some cases, to better assist in diagnosing specific Windows or software issues, more information about your system is required, such as a system snapshot or product log files. Please follow the steps outlined below to generate, or collect, the necessary information or files for Customer Care to review. Customer Care only requires this data […]

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